TERMS & CONDITIONS

At Dragon Ember Crystal Shop, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Privacy & Safety

OPEN BOX & LOCAL PICKUP

Open Box Policy:

We offer Open Box for 60 days after time of purchase.

All items must be paid for prior to being placed in Open Box.

This gives you the opportunity to shop on our website as well as our Instagram Live Sales and Stories and save on shipping fees.

You can close your box at any time during the 60 day period. Boxes will be automatically closed once they reach the 60 day mark. Any required Shipping invoices will be sent prior to shipping box.

Local Pickup:

We offer local pickup in Kitchener-Waterloo. Please let us know if you would like your order to be picked up.

Orders must be paid for in advance, before set pick up date.

We require 24 hour notice for pickup. Please send us an email to set up your Pickup date/time.

Waterloo Pickup:

We offer pickup at Conestoga Mall.

Pickup hours at this location are:

Monday - Friday: 1:30pm - 8pm

Saturday: 10am - 6pm

Sunday: 10am - 6pm

Kitchener Pickup:

We offer pickup at Fairway Mall.

Pickup hours at this location are:

Monday - Friday: 1:30pm - 8pm

Saturday: 10am - 6pm

Sunday: 10am - 6pm

SHIPPING INFORMATION

We offer shipping to Canadian and American residents.

All packages shipped in Canada are sent via Canada Post.

All packages shipped to the United States are sent via UPS.

All packages come with a tracking number and insurance. Tracking numbers will be sent via email or Direct Message via Instagram.

Shipping in Ontario:

We charge per weight in Ontario, with a maximum fee of $35. We offer free shipping in Ontario on all orders $175+.

Shipping is calculated based off of package size and weight.

Packages and Shipping Fees:

Bubble Mailers: $10 - $13

Small Boxes: $13 - $15

Medium Boxes: $15 - $20

Large Boxes: $20+

(with a maximum fee of $35)

Shipping to Rest of Canada:

We charge per weight for the rest of Canada, with a maximum fee of $5. We offer free shipping on orders $225+.

Shipping is calculated based off of package size and weight.

Packages and Shipping Fees:

Bubble Mailers: $12 - $1

Small Boxes: $16 - $20

Medium Boxes: $25 - $30

Large Boxes: $30+

(with a maximum fee of $45)

Shipping to USA:

We offer shipping to American residents at a calculated by weight fee, with free shipping on orders $300+.

Packages and Shipping Fees:

Please send us an email or DM on Instagram for more information about shipping to the United States.

(P.S: Looking at purchasing something from the website? Send us a DM on Instagram or an email for more accurate shipping costs than what you see on our checkout page!!

Wix only lets us add their shipping options and not our own!)

STORY SALE POLICIES

Story Sales occur through Instagram Stories on our business page.

All prices listed on Story Sales is in CAD.

To claim an item on a story sale, please respond to the story of the item you wish to claim with the code. (Codes can consist of a combination of letters and numbers, i.e. 13A, 13AB). Replies should look like (i.e.) Claim 13A.

The first person who responds to the story will get that claim. Claim winner will always be determined by our devices. We do not accept swaps or putbacks in our Story Sales. When claiming an item, you are committing to purchasing that item. Please claim responsibly.

LIVE SALE POLICIES

Live Sales occur through Instagram Live on our business page.

All prices listed on Live Sales is in CAD.

To claim an item on a live sale, please respond in the comments Claim, and the code of the item you wish to claim. (Codes can consist of a combination of letters and numbers, i.e. 13A, 13AB). Replies should look like (i.e.) Claim 13A.

The first persons comment to show up in the chat wins the claim of that item. Claim winner will always be determined by our devices. We do not accept swaps or putbacks in our Live Sales. When claiming an item, you are committing to purchasing that item. Please claim responsibly.

PAYMENT POLICIES

All payments for items are processed via our website. Full payment of items claimed via Live Sale and Story Sale are due within 24 hours of receiving invoice. Any items purchased via our website require payment at time of purchase.

We do not accept putbacks.

If an order is cancelled, abandoned, or left unpaid, you will be banned from our page and unable to shop with us further.

Non payers will be reported to non payer lists.

PAYMENT PLAN POLICIES

We offer payment plans on all orders $150+.

Payment plans require a 25% down payment within 24 hours of claiming items.

The remaining balance must be paid in full within 4 weeks of the original purchase date. Items will be shipped after payment plan is completed in full. We accept one payment plan per person at a time.

Failure to complete payment plans will result in giving up your items, the 25% down payment, and being banned from making future purchases with us.

PAYMENT METHODS

We accept CAD. All prices are listed in CAD.

We accept the following payment methods:

Credit / Debit Cards
PayPal
Offline Payments (e-transfer)